Discounts

Please note that only one coupon may be used per order. If you are using the multiple carton discount only one discount will be used per order. Please contact us and we will quote you our  best price.

What is our Privacy Policy?
We value our customers’ privacy as we value our own. This statement details the steps we take to protect your personal information when you visit our website. In particular, it describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. By accessing our website, you are consenting to the information collection and use practices described in this privacy statement.

Collection of information

We request information from you on our contact form and order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you have any questions about our privacy policy, please contact us at 813-777-6661 or via e mail at cecilia@masterboards.com.

What is our Return Policy on Sample Boards?

EcoMasterBoards.com will gladly accept returns of in-stock items if customer is not completely satisfied with our product. No refunds or credits will be issued until full carton items have been received. Client is responsible for return shipping charges and will incur a 15% restocking fee. No refunds will be given on custom orders unless authorized by EcoMasterBoards.com.

What is our Return Policy on Eco-Soy Candles?

Eco-SoyCandles.com and Ecomasterboards.com wants you to be completely satisfied with your purchase. Should your product be received damaged or unusable, please contact us at 813-777-6661 or by e mail at cie@ecomasterboards.com. We will instruct you on how to return your purchase.

To receive a full refund, you must return your purchase within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials.

Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customers’ responsibility to return the items to Eco-SoyCandles.com . You may want to look into getting shipping insurance and a tracking number to make sure your returned item(s) are received by us so we can reimburse you for your returned products.

We cannot refund your money if you use any portion of your candle(s) or other products you purchase on our site.